FAQs
How long does shipping take?
Our standard shipping typically takes 7-30 days. Please note that shipping times may vary based on your location and any potential shipping delays.
Do you ship internationally?
Yes, we offer international shipping. International orders usually take 10-30 days to arrive, depending on the destination and customs processing times.
How can I track my order?
You can easily track your order by using the tracking number provided in the shipping confirmation email. Simply click on the tracking link in the email, and it will direct you to the courier's website, where you can monitor the real-time status and location of your package or you can paste your tracking number in our tracking page.
Can I cancel my order after I already paid?
Once your order is placed and payment is confirmed, it enters our system for prompt processing and fulfillment.
Returns are accepted for valid reasons. If you'd like to return an item, please contact our customer support as soon as possible — we’re here to help and will do our best to assist you.
How can I contact you?
We're here to help! You can reach our customer support team through the following channels:
- Email: infosolarbankonline@gmail.com
- Chat: Available on our socials.
For non-urgent inquiries, you can also use our Contact Form on the website. We strive to respond to all inquiries within 24 hours.